Butler app
Merchant Page
The delivery app encompasses three distinct ends, each tailored to specific user groups and functionalities.
Customer Interface
This interface is designed for customers who use the app to order food. It is optimized for user-friendly navigation, seamless ordering experiences, and intuitive design elements. The customer interface caters to various devices such as smartphones, tablets, and desktops, ensuring accessibility for users across different platforms.
Support Interface
The support interface serves as a hub for tracking, administering, and managing data entry related to customer orders and inquiries. It is equipped with features to streamline support processes, resolve customer issues efficiently, and maintain data accuracy. This interface is typically accessed by support staff and administrators and is optimized for desktop or workstation use.
Merchant Platform
The merchant platform is dedicated to restaurant partners and vendors participating in the delivery service. It provides tools and functionalities for managing menu items, processing orders, and monitoring business performance. The merchant platform may include features for inventory management, order fulfillment, and analytics to support merchants in optimizing their operations. This interface is designed for desktop or tablet use, tailored to the specific needs of restaurant owners and managers.
Each interface is meticulously crafted with distinct design structures and layouts to meet the unique requirements and preferences of its respective user base. By tailoring the interfaces to different devices, purposes, and user types, the delivery app ensures a seamless and efficient experience for customers, support staff, and merchants alike.
Here is the merchant platform, designed for individuals working within restaurants or shops, involved in food preparation or packaging for delivery. To begin, we defined our target user: the average user falls within the age range of 40 to 50 and may require glasses for reading (plus diopter).
This demographic profile informs our design decisions, ensuring that the platform's interface is accessible and user-friendly for individuals with varying visual needs.
Given the loud and busy work environment, our design approach prioritized usability and accessibility.
We opted for:
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Big Buttons: Larger buttons for ease of interaction, making it simpler for users to navigate the platform even amidst distractions.
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Large Font Sizes: Increased font sizes to ensure readability, accommodating users who may have difficulty focusing in a noisy environment or require larger text due to visual impairments.
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High-Contrast Design: Utilized high-contrast color schemes to enhance visibility and legibility, aiding users in quickly identifying and distinguishing interface elements.
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Clickable Options: Emphasized clickable options over text input boxes to streamline interactions, minimizing the need for typing and reducing errors in data entry.
By implementing these design elements, we aimed to create an intuitive and user-friendly experience tailored to the specific needs of individuals working in bustling and noisy environments.
In addition to user research, we conducted extensive consultations with development teams and management to gather insights and define the information architecture and structural wireframes for the merchant platform.
By integrating input from development teams and management, we ensured that the information architecture and wireframes were not only user-centered but also aligned with technical requirements and business objectives. This collaborative approach laid a solid foundation for the subsequent design and development phases of the merchant platform.